Privacy Policy

Last updated: July 1, 2026

The Appliance Doctor (“The Appliance Doctor,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.appliancedrgj.com/, contact us, schedule a service, request information, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Your name

  • Email address

  • Telephone or mobile phone number

  • Home or service address

  • Appliance, HVAC system, or service details

  • Appointment and scheduling information

  • Communications you send to us

  • Information submitted through contact forms, booking forms, surveys, or review forms

  • Payment or transaction-related information

  • Any other information you choose to provide

We may also automatically collect certain technical information when you use our website, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Approximate location derived from your IP address

  • Dates and times of website visits

  • Website interactions and usage information

2. How We Use Your Information

We may use your information to:

  • Respond to questions and service requests

  • Schedule, confirm, reschedule, and manage appointments

  • Provide appliance repair, installation, diagnostic, maintenance, HVAC, or related services

  • Send estimates, invoices, receipts, service updates, and appointment reminders

  • Communicate with you by telephone, email, or text message

  • Provide customer support

  • Process payments and maintain transaction records

  • Request feedback or reviews

  • Improve our website, services, and customer experience

  • Protect against fraud, misuse, and security threats

  • Maintain business and accounting records

  • Comply with legal, regulatory, insurance, and contractual obligations

3. SMS and Text Message Communications

When you provide your mobile phone number and give us consent to contact you by text message, we may send messages related to:

  • Appointment confirmations and reminders

  • Technician arrival notices

  • Scheduling and rescheduling

  • Service updates

  • Estimates, invoices, or payment information

  • Responses to questions or service requests

  • Follow-up communications

  • Customer care and account-related messages

  • Promotional or marketing messages, when you have separately consented to receive them

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. After opting out, you may receive one final message confirming that your opt-out request has been processed. You may reply HELP for assistance or contact us using the information provided at the end of this Privacy Policy.

Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to any third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers that help us operate our text messaging program, such as telecommunications carriers, messaging platforms, scheduling providers, and customer communication providers. These providers may use the information only as necessary to deliver and support our messages and services on our behalf.

The above exclusions do not apply where disclosure is required by law, necessary to protect our rights or safety, or required to prevent fraud or misuse.

4. Cookies and Website Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies. These technologies may help us:

  • Operate and secure the website

  • Remember user preferences

  • Understand how visitors use the website

  • Measure website traffic and performance

  • Diagnose technical issues

  • Evaluate advertising or marketing performance

You may be able to control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

5. How We Disclose Information

We may disclose personal information in the following circumstances:

Service Providers

We may share information with trusted companies that perform services on our behalf, including:

  • Online booking and scheduling providers

  • Customer relationship management providers

  • Telephone and text messaging providers

  • Website hosting and maintenance providers

  • Payment processors

  • Email providers

  • Analytics and advertising providers

  • Review and reputation management platforms

  • Accounting, insurance, and professional advisers

These providers may access information only as reasonably necessary to provide their services to us and are not permitted to use SMS opt-in data or consent for their own marketing purposes.

Business Operations

We may disclose information as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, subpoenas, court orders, or government requests

  • Enforce our agreements or policies

  • Detect or prevent fraud, security incidents, or illegal activity

  • Protect the rights, property, safety, or security of The Appliance Doctor, our customers, or others

With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide consent.

We do not sell your mobile phone number or SMS consent information. We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

6. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including online scheduling, review platforms, social media websites, maps, and payment providers.

These third parties operate under their own privacy policies and terms. We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their policies before providing personal information.

7. Online Scheduling

When you schedule an appointment through an external booking platform, the information you enter may be collected and processed by both The Appliance Doctor and the scheduling provider.

This information may include your name, contact information, service address, appointment preferences, and details about the appliance or service you need. The scheduling provider’s own privacy policy also applies to its handling of your information.

8. Payments

Payments may be processed through third-party payment providers. We may not directly receive or store complete payment card details.

Payment providers may collect your payment information in accordance with their own privacy policies and security practices. We may retain limited transaction information, such as the payment amount, date, status, and method, for accounting and customer service purposes.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Manage our relationship with you

  • Maintain service, warranty, tax, accounting, and transaction records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, insurance, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, storage system, or method of communication is completely secure. We cannot guarantee that information will never be accessed, used, or disclosed without authorization.

11. Your Privacy Choices

Depending on where you live and subject to applicable law, you may have the right to request that we:

  • Confirm whether we process your personal information

  • Provide access to personal information we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Provide a portable copy of certain information

  • Restrict or object to certain uses of your information

  • Opt you out of certain targeted advertising, sales, or profiling activities

  • Withdraw consent where processing is based on consent

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

You will not be discriminated against for exercising an applicable privacy right.

12. Email and Marketing Choices

You may unsubscribe from promotional emails by following the unsubscribe instructions included in an email or by contacting us.

Even after you unsubscribe from promotional communications, we may continue sending non-promotional communications concerning appointments, active services, invoices, warranties, safety issues, or our ongoing business relationship.

13. Do Not Track Signals

Some browsers allow users to transmit “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

Where legally required, we may recognize supported browser-based opt-out preference signals.

14. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the website after a revised policy is posted means that you acknowledge the updated policy.

16. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

The Appliance Doctor
411 Glenwood Avenue
Grand Junction, Colorado 81501

Phone: 970-773-1000
Email: rma2481@gmail.com
Website: https://www.appliancedrgj.com/